Legal area / Terms and Conditions of Sale

The following General Terms and Conditions of Sale govern the offer and sale of products on our web site ("www.armani.com"). The products purchased on www.armani.com are directly sold by GIORGIO ARMANI S.p.A. (hereinafter referred to as “we” or “us” or “the Vendor”), with registered office in Italy at Via Borgonuovo, 11, 20121 Milan, Companies Register tax code 02342990153 / VAT no. 10985020964: R.E.A. no.: MI 919502, Fully paid share capital: € 10.000.000,00. Requests for information should be made through our Customer Care. If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, refunds and returning products purchased on www.armani.com, as well as other general information on the services provided by www.armani.com. Remember that you can always contact us by email: clientservice@care.armani.com. For any other legal information, go to the sections: General Terms and Conditions of Use, Privacy Policy e Return Policy.

1. Our Business Policy

The Vendor offers products for sale on www.armani.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".
"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.armani.com.
The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.
These General Terms and Conditions of Sale exclusively regulate the offer and the sale of products on www.armani.com between the Consumers and the Vendor.
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.armani.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.armani.com and third parties.

2. How to Execute a Contract with the Vendor

The display of the products on www.armani.com and their prices do not represent an offer but rather an invitation to offer. In order to place an offer by submitting an order form for the purchase of one or more products on www.armani.com, you must follow the instructions provided by the online purchase process, namely: (i) add the products in the shopping bag, (ii) click the "proceed to payment" button, (iii) insert your email address (iv) choose whether to proceed with or without registering (as guest) to the website, (v) fill in the form with your personal information (name, surname, address, email, telephone, shipping/billing address), (vi) select your shipping and payment methods, (v) accept these terms and conditions of sale and (vi) place your order through the website.
Before submitting the order form, you will be given the possibility to identify and correct possible errors and will be asked to read these General Terms and Conditions of Sale and the Return Policy carefully, and - should you wish – you may print a copy using the print option and keep it safe for your personal use.
By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale as well as the General Terms and Conditions of Use and Privacy Policy. Should you not agree with certain provisions of these General Terms and Conditions of Sale or other provisions governing the relationship with the Vendor contained under the General Terms and Conditions of Use and Privacy Policy, please do not submit your order form for the purchase of products on www.armani.com.
The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called Track My Order, into the footer of our website.
Upon submission of an order form, the Vendor shall send you an automatic purchase order receipt email (“Receipt order confirmation”), containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment and shipping costs).
This Receipt order confirmation email does not, however, mean that your order has been accepted. All orders submitted by you are subject to the Vendor's acceptance.
The Vendor may not process request of purchases, on legitimate grounds, when – for instance - there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that your offer cannot be processed specifying the reasons thereof. Should any of the above mentioned events occur, we will acknowledge it by email and, where applicable, release without undue delay the amounts previously pre-authorized. Such order rejection shall be sent to the email address provided by you in the order.
The contract between us and you will only be formed if and when you will receive from us an email notification confirming shipment of your order (“Order acceptance and shipping confirmation”).
We will provide you with a summary of our commercial and contractual conditions of sale, which will refer via relevant link to the General Conditions of Sale and Return Policy and a summary of the main characteristics of each product ordered and its unit price (including all applicable fees and taxes), the type of payment you have used to purchase each product, delivery methods for the products purchased, shipping and delivery costs, as well as the Vendor’s information, physical address and email address and the date by which the Vendor undertakes to deliver the products.
The Vendor will also provide you with a summary of these conditions, as governing your purchases, including your right to withdraw the cost of returning the products (if any) and the statutory warranty of product conformity.
You agree to receive the receipt of your purchase in electronic format. If you completed your order as a registered customer, you can find the receipt together with all order details on the Order Detail page. If you have purchased as a non-registered customer, you can find and download your order receipt at any time from the Track Your Order page. If you have chosen the option to also receive an invoice, you will always find it on these pages together with your receipt.
The official language of the country from which the purchase is made is the language used for executing contracts with the Vendor.

3. Guarantees, Product Price Indication and Legal Warranty

On www.armani.com, we only offer products marked with trademarks belonging to Giorgio Armani S.p.A..
The Vendor does not sell second-hand products nor flawed products on www.armani.com.
The main characteristics of products are shown on www.armani.com on each product page. Despite our best efforts to display on www.armani.com images that properly and accurately reflect the products offered for sale, such images may however not exactly reflect the real garments in terms of image and colours due to the Internet browser or monitor used. Please refer to the description included on each product page.
Prices of products are indicated on the www.armani.com website and are inclusive of any applicable VAT, sales taxes or other taxes. Prices do not include delivery charges, which, if any, shall be added to the price of the products and will be communicated to you during the purchase process.
Prices are subject to change. Check the final price of sale before sending the relevant order form.
All products sold by the Vendor are covered by the statutory warranty against any lack of conformity that are evident within a twenty-four (24) month term as of the date on which you take physical possession of the products.
In case of lack of conformity, you have, under penalty of forfeiture, a twenty six-month (26) term from the above mentioned date to file a claim and you may choose between the repair or replacement of the product, free of charge. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.
For further details please contact our Customer Care.

4. Payments

Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures available on the armani.com website, as indicated on the order form.
In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Banca Sella or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. Shipping and Delivery of the Products

You will need to insert the address to which you wish to receive the items purchased, among the preselected countries, as available on the relevant section of the site.
The systems will not allow you to complete the order procedure should you request to have the product purchased shipped at an addresses to which the Vendor cannot ship.
For information about product shipping and delivery procedures, please visit the My Account area. Please read this section carefully. The information provided herein is an integral part of these General Terms and Conditions of Sale and, consequently, it shall be assumed that you have fully read and accepted them when you submit your order.

6. Customer Care

Please contact our Customer Care for further information: click here to contact Customer Care. As the Vendor, we may contact you after the purchase is completed to provide you with further support and assistance.

7. Returns and Refunds

Please click here for details of our Return Policy, which is part of these Terms and Conditions of Sale. In summary:

You have the right to withdraw from/cancel the agreement if you change your mind for any reasons and without any penalties within thirty (30) days from the date on which you take physical possession of the products or, in case of multiple packages delivered for the same order, the last package delivered. To withdraw from the agreement you can:
fill in the online return form available on the link https://www.armani.com/track/orders/ and clicking on “Return” (the “Return Form”);
contact us https://www.armani.com/contactus
sent us an email to clientservice@care.armani.com specifying your decision to withdraw and also providing for the date of receipt of the products, the order number, your first and last name, the e-mail address of the account associated with the order.

Please consider that should any of the details of the Return Form or the information to be provided according to this section be omitted, we may not be in a position to process your withdrawal request.
All Products come with an identification tag attached with a disposable seal. Do not remove the tag or seal from the purchased products should you wish to return the purchased product. The right of withdrawal does not apply to orders for personalized products either.
Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products that are returned without the corresponding tag or seal or that have been altered from their original status or damaged to an extent that exceeds the level needed to establish the products' nature, features and use.

8. Privacy

You will find information on how we process your personal data by clicking on Privacy Policy.
You are advised to read, if you haven't already done so, our General Terms and Condition of Use which also contain important information on how we process the personal data of our users and on the security systems of www.armani.com/).
For further information on our Privacy Policy you can contact us at privacy@giorgioarmani.com or at Vendor's registered offices located in via Borgonuovo, 11 – Milano 20121, Italy.

9. Governing Law

These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce unless such choice of law is not permissible under applicable law. In any event, no provision of these General Terms and Conditions of Sale may prevent the operation of the protections provided for by the mandatory provisions of domestic law of your place of residence or domicile.
Any dispute concerning the interpretation and/or execution and/or termination of these General Terms and Conditions of Sale will be subject to the jurisdiction of the court of your residence or domicile.
For European Union countries only: please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr

10. Amendments and Updates

The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.armani.com and become an integral part of the new contracts upon the submission by the Consumer of the first purchase order following receipt of the notice of amendment.

11. About Giorgio Armani S.p.A.

Giorgio Armani S.p.A.
Milan Companies Register tax code 02342990153 /VAT no. 10985020964
R.E.A. no.: MI 919502
Fully paid share capital 10.000.000,00 Euros

Registered office: Via Borgonuovo, 11 · 20121 Milan · Tel. +39 02 72318.1 · Fax. +39 02 58191900
Local units: Via Borgonuovo, 18 · 20121 Milan · Tel. +39 02 72318.1
Via Bergognone nr. 38, 46 e 59 · 20144 Milan · Tel. +39 02 83106.1

Contact us

online through Customer Care
by email by filling in the online form at https://www.armani.com/help/contact-us/contact-form
by phone at +39 02 38 59 80 90, Monday through Saturday from 09:00 a.m. to 8.00 p.m. (CET), excluding holidays (Please note that our Customer Service will not be operational on the following days:1 January, 6 January, 1 April, 25 April, 1 May, 2 June, 15 August, 1 November, 8 December, 25 December, 26 December).