Legal area / Return Policy
- Terms and Conditions of Return
- Terms and Conditions of Return
- Compliance Checks
- Refund Times and Procedures
- Identification Tag
- DHL and other courier
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products.
The rights under this Return Policy are provided by Giorgio Armani Australia Pty Ltd at Suite 8.01, Level 8, 6 O’Connel St. Sydney NSW 2000 ACN (Australian Company Number): 084 424 037 Document No. ABN: 93 084 424 037.
You can contact us at clientservice@care.armani.com .
According to this Return Policy, you must inform GIORGIO ARMANI AUSTRALIA PTY LTD (hereinafter referred to as “we” or “us” or “the Vendor”), as better identified above, of your decision to withdraw within thirty (30) calendar days from the date on which you received the purchased product (or for purchases of multiple products, the date of which you received the last product) from www.armani.com.
To withdraw from your purchase contract you can choose one of the following options:
Please consider that should any of the details of the Return Form or the information to be provided according to this section be omitted, we may not be in a position to process your withdrawal request;
Returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of your decision to withdraw.
The products must be returned by shipping the package using the carrier indicated by the Vendor (DHL) or another carrier.
The Vendor will send you a confirmation of receipt of the withdrawal request sent via email, also including the instructions and the label for returning of the products. You will also receive a tracking number which you can use to track the status of your return.
It is not possible to return an item in exchange for another.
Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products.
The rights under this Return Policy are provided by Giorgio Armani Australia Pty Ltd at Suite 8.01, Level 8, 6 O’Connel St. Sydney NSW 2000 ACN (Australian Company Number): 084 424 037 Document No. ABN: 93 084 424 037.
You can contact us at clientservice@care.armani.com .
According to this Return Policy, you must inform GIORGIO ARMANI AUSTRALIA PTY LTD (hereinafter referred to as “we” or “us” or “the Vendor”), as better identified above, of your decision to withdraw within thirty (30) calendar days from the date on which you received the purchased product (or for purchases of multiple products, the date of which you received the last product) from www.armani.com.
To withdraw from your purchase contract you can choose one of the following options:
- fill in the online return form available on the link https://www.armani.com/track/returns and clicking on the “Return” (the “Return Form”);
- contact us https://www.armani.com/contactus
- sent us an email to clientservice@care.armani.com specifying your decision to withdraw and also providing for the date of receipt of the products, the order number, your first and last name, the e-mail address of the account associated with the order.
Please consider that should any of the details of the Return Form or the information to be provided according to this section be omitted, we may not be in a position to process your withdrawal request;
Returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of your decision to withdraw.
The products must be returned by shipping the package using the carrier indicated by the Vendor (DHL) or another carrier.
The Vendor will send you a confirmation of receipt of the withdrawal request sent via email, also including the instructions and the label for returning of the products. You will also receive a tracking number which you can use to track the status of your return.
It is not possible to return an item in exchange for another.
1. Terms and Conditions of Return
The right to return products under this Return Policy shall be deemed correctly exercised once the following conditions have been fully met:
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the returned purchased products using the same payment method as used for the original purchase. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded under this Return Policy. You will be notified if the returned products cannot be accepted because they do not satisfy the conditions indicated at letters a) and h) above.
- Return Form sent directly online through https://www.armani.com/track/returns/ by clicking on the “Confirm the return request” or any another communication sent by email to clientservice@care.armani.com in compliance with the requirements set forth above within thirty (30) days as of receipt of the products;
- As to apparel, the products must not have been used or worn in a way other than that necessary to establish the nature, features and operation of such product or washed and, in any case, compliant with the requirements detailed in the section on Compliance Checks under section 3 below;
- As to products included in warranty seals that may contain hazardous materials, including flammable liquids or gases (including fragrances), these products must not have been unsealed or otherwise used or opened making them un-returnable for hygienic, safety or health protection-related reasons;
- the identification tag must still be attached to the products, along with the disposable seal, which constitutes an integral part of the item;
- the returned products must be in their original packaging;
- the returned products must be delivered to the shipping agent within fourteen (14) days of when you informed the Vendor of your decision to withdraw from the contract;
- the products must not be damaged;
- the products are not underwear, socks, swimwear, and similar products.
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the returned purchased products using the same payment method as used for the original purchase. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded under this Return Policy. You will be notified if the returned products cannot be accepted because they do not satisfy the conditions indicated at letters a) and h) above.
2. Terms and Conditions of Return
Should you decide to use the courier indicated by the Vendor in the online Return Form, then you will not have to take care of any return shipping costs since the Vendor will pay the return shipping costs for you.
If an alternative courier (chosen by you) is used for your return, you will have to pay for the return shipping cost upfront and at your own expense.
If an alternative courier (chosen by you) is used for your return, you will have to pay for the return shipping cost upfront and at your own expense.
3. Compliance Checks
In order to receive a refund under this Return Policy, our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right:
or, as an alternative,
You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in the previous paragraph 1 (Terms and Conditions of Return). In this case, your withdrawal is not effective and Giorgio Armani redeliver to you the purchased products.
You will be also informed if we propose to reduce your refund for the conditions indicated in letter b) of the paragraph 3 (Compliance Checks). In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Should you refuse this delivery, Giorgio Armani reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.
- not to accept any return under this Return Policy if the product shows signs of wear, or has been used or altered from its original condition in any way other than that necessary to establish the nature, features and operation of such product, or if the warranty seals have been removed from the products;
or, as an alternative,
- to reduce the amount of any applicable refund accordingly if the use of the product has been made by you in such a way as to cause a decrease in its value. For example, we may make a reduction in the following circumstances:
- the product(s) have been used, worn in a way other than that necessary to establish the nature, features and operation of such product, damaged or washed;
- the identification tag with the disposable seal is not attached to the product(s), or has not been returned. Please note that identification tag constitutes an integral part of each product; and/or
- you have not returned any packaging which is an integral part of a product (such as a dust bag).
You will be notified if the returned products cannot be accepted because they do not comply with the conditions indicated in the previous paragraph 1 (Terms and Conditions of Return). In this case, your withdrawal is not effective and Giorgio Armani redeliver to you the purchased products.
You will be also informed if we propose to reduce your refund for the conditions indicated in letter b) of the paragraph 3 (Compliance Checks). In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense. Should you refuse this delivery, Giorgio Armani reserves the right to retain the products and the amount indicated for the decrease in refund, due to the decrease in value of the returned products.
4. Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal where available), the refund procedure will start within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.In. In the event of a decrease in value of the returned products, you will receive an email informing you of the amount deducted as a reduction of the refund.
The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
- purchase by Credit/Debit Card: refund time will depend on the credit card company's policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not lose any interest loss.
- payment by third party’s operators such as PayPal and the like, where available: refunds will be credited to the relevant account. Reimbursement time to the credit card or bank account associated with such accounts depends, nonetheless, on the bank account conditions or on the company that issued the card.
5. Identification Tag
All products sold by the Vendor include an identification tag attached with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted under this Return Policy.
6. DHL and other courier
As advised by the Vendor, returned products may be shipped by the package delivery company DHL, using and printing the label enclosed in return confirmation email sent you by the Vendor.
If you use DHL, you will not be charged of the relevant Return Shipping Costs. You may either request DHL to collect your parcel or you may drop-off such parcel at the nearest drop-off point. Please contact DHL (or visit their site: www.dhl.com) to organise the pick-up or be instructed as to the nearest parcel drop off point near you.
You can track the package at any time.
If you decide to use a different shipping courier than the one provided by the Vendor, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport.
If you use DHL, you will not be charged of the relevant Return Shipping Costs. You may either request DHL to collect your parcel or you may drop-off such parcel at the nearest drop-off point. Please contact DHL (or visit their site: www.dhl.com) to organise the pick-up or be instructed as to the nearest parcel drop off point near you.
You can track the package at any time.
If you decide to use a different shipping courier than the one provided by the Vendor, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport.